Grievance redressal

If you believe something published on WENA News breaches the Code of Ethics under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can complain to us directly. This page sets out who handles it, how long we take, and where to go if our answer does not satisfy you.

Grievance Officer

Ankit Jain
Grievance Officer, WENA News
grievance@wenanews.com

The Grievance Officer is based in India. Complaints are read by a person, not a form queue, and the officer named here is the same person who edits the site — so a complaint is not being passed to someone with no authority to act on it.

What you can complain about

Anything published here that you believe breaches the Code of Ethics — which for a digital news publisher means the Norms of Journalistic Conduct of the Press Council of India and the Programme Code under the Cable Television Networks (Regulation) Act, 1995. In practice, most complaints fall into these:

A statement of fact that is wrong.
An allegation reported without giving you a fair chance to answer it.
Material that intrudes on your privacy without a public-interest reason.
Content affecting the dignity of a person, or of a group.
A photograph or quotation used misleadingly, or out of its context.

You do not have to be the subject of the article to complain, and you do not have to cite a rule. Describe the problem in your own words.

How to complain

Email grievance@wenanews.com. To let us act on it quickly, include:

The URL of the article, and the passage you are complaining about.
What is wrong with it, and what you say the correct position is.
Any document, record or source supporting that.
Your name and a contact address for our reply.

If your complaint is simply that we got a fact wrong, the corrections route is faster and reaches the same desk.

What happens, and when

Within 24 hours — we acknowledge your complaint in writing and give it a reference.
Within 15 days — we decide it and tell you the outcome with our reasons, as the Rules require.
If we uphold it — we correct, annotate, add your right of reply, or unpublish, and we say on the article what changed and when. We do not edit errors away silently; see the corrections policy.
If we reject it — we tell you why, in writing, and we keep the record.

If our answer does not satisfy you

The Rules build a three-tier system, and we are only the first tier. If you are unhappy with our decision, or we fail to answer you within 15 days, you are entitled to take it further, and we will not treat doing so as a hostile act.

Level I — us. The Grievance Officer named above.
Level II — a self-regulating body of publishers, headed by a retired judge of the Supreme Court or a High Court, or an independent eminent person. We are not presently a member of one, and we will say so here if that changes rather than imply oversight we are not subject to.
Level III — the oversight mechanism of the Ministry of Information and Broadcasting, Government of India, which you may approach directly.

Nothing on this page limits any legal remedy you have. You are not required to complain to us first, and complaining to us does not waive anything.

Our record

We keep every complaint, our reasoning and the outcome. Where a complaint results in a change to an article, that change is visible on the article itself with its date, so the correction is part of the public record rather than something you have to take our word for.